Frequently Asked Questions
Online Orders and Payment
These are the general steps you can follow during your shopping journey with us:
- Choose your product, select the variations (if any), select quantity and add to cart
- Check your order details
- Confirm your shopping cart
- Provide your shipping address and billing information
- Select payment options and finalise payment
- Upon successful transaction, an order confirmation email will be sent to your email
We carry over 70 brands of quality furniture from all over the world. We offer a wide array of furniture for you to choose from to meet all your needs from cabinets to bed frames to laundry systems and many more.
Yes, we do! We are located at 10 Toh Guan Road, Singapore 608838 (walking distance from Jurong East MRT Station). We have many displays of our furniture designs located here. Head on down to get to feel our furniture in real life! View more information about our mall here.
All prices stated are in SGD currency.
Delivery
Delivery is free of charge for all orders.
Sorry, we currently only deliver within the country.
The time taken for your order to arrive will be dependent on the products. Please refer to the individual product listing for the estimated delivery time.
To enquire about the status of your order, you may check your order status under your account.
If you are unavailable for the appointed delivery slot, you can authorise someone to receive the goods on your behalf. Do note that you will have to ensure that the authorised person checks the condition of the delivered item before signing off. Any issues with the delivered item must be reported to the delivery personnel and noted down on the delivery order which will be returned to us for records or further investigation.
We will not accept any discrepancies reported after the delivery and after the delivery order has been signed.
Unfortunately, we do not have self-collection services available at the moment. Sorry!
Assembly
Yes, most of our products come assembled. Please refer to the individual product listing for more details.
Post-order and Returns
No amendment or cancellation can be done once the order and services are paid and confirmed. Please call us at 6898 2272 or email us at info@thefurnituremall.com.sg
You will need to email us at info@thefurnituremall.com.sg and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will reply you within 3 business days.
Please refer to the return policy under the individual product listing.
The warranty and its coverage is dependent on the individual products. You can check the warranty and coverage of the product you are interested in/purchased under the individual product description.
The Furniture Mall
We are located at 10 Toh Guan Road #01-40, Singapore 608838 and we are open from 11.30am to 9pm daily.
Getting here via public transport:
- Bus: You can get here via several buses by alighting at the respective bus stops as follows:
- MRT: The nearest MRT station is Jurong East MRT Station (NS1/EW24). Take Exit B and walk throughout the pavement after the bridge & ramp and cross the zebra crossing. Walk toward the direction of T-junction and our mall will be in front of you.
Getting here via car:
- At the PIE Entrance, take exit 30 to merge into Toh Guan Road.
- Turn left and to stay on Toh Guan Road and The Furniture Mall will be on your right.
- Your can refer here for more information on parking.
If you have any other questions, feel free to contact us at 62981600 or email us at info@thefurnituremall.com.sg. You can also fill in the contact form here.
